Accessibility

We believe everyone should be able to get around their city in a fun and safe way. That’s why our LINK Access program offers adaptive vehicles for people with disabilities.

LINK Access

LINK Access is our adaptive vehicle program that provides alternative vehicles that accommodate some disabilities.

Rio Mobility’s Firefly

The Firefly is designed to work with a standard manual wheelchair, turning it into a three-wheeled scooter. It attaches and detaches in seconds.

Please note: The Firefly requires a one-time installation of small docking hardware. This one-time installation takes about 35 minutes and can be performed at our operations center. This hardware is easily removable and will not impact standard use of your manual wheelchair.

How it works

Adaptive vehicles are available on a first come, first served basis. We are able to offer access to these vehicles during daylight hours only, from approximately 9am to 6pm. Overnight rentals are not available at this time. 

Rentals are available in a “round trip” model, meaning we will deliver and pick up the adaptive vehicle from the same location within local city boundaries or local operating area. We’ll provide a helmet for your use, if desired.

We offer this program free of charge to participants.

Cities with LINK Access

The LINK Access program offers free adaptive vehicle rentals in select cities. This program is currently available in:

• Baltimore, MD

• Cleveland, OH

• Oakland, CA

• San Diego, CA (coming soon)

ADDITIONAL PROGRAM TERMS AND CONDITIONS

In order to use the LINK Access program, you must consent to Superpedestrian’s Terms and Conditions and Privacy Policy through our webform. In addition, the following Program Terms apply:

• Each user may only request one LINK Access vehicle at a time. You may not request a vehicle for another person, it is only for your personal use.

• Your use of the LINK Access program is subject to compliance with our Terms and Conditions, including complying with local riding and parking regulations. If you violate our Terms, abuse or damage the vehicle, fail to return the vehicle, or fail to comply with our agreed upon return time or location, your ability to use LINK Access vehicles may be suspended or terminated. 

• When using a LINK Access vehicle, please always respect pedestrians and reduce speed to less than 5 miles per hour when riding on sidewalks. For the Electric Tricycle, please follow local regulations for bicycle riding and avoid riding on the sidewalk. You should yield the right-of-way to pedestrians at all times. Failure to comply with applicable rules of the road may result in suspension or termination of your ability to use LINK Access vehicles.

• We reserve the right to cancel or reschedule LINK Access vehicle rentals in the event of severe inclement weather, including heavy rain/flooding, fog, snow, high winds or extreme temperatures.

• We encourage helmet use for all electric micromobility use. We will bring a helmet for your use during your rental, though you are welcome to use your own if you prefer.